Privacy

GoldenHourLEDs Privacy Policy
Effective Date: July 30, 2025

Our Commitment to Privacy and Security
We’re committed to protecting your privacy and making your experience with GoldenHourLEDs safe and secure. This policy explains what information we collect, how we use it, and what choices you have.

What We Collect
When you visit our site, interact with us, or place an order, we may collect:

Your name, email, phone number, and billing/shipping address
Order history and payment method (processed securely through third parties)
Pages visited, items viewed, cart contents, referral source
Device type, browser, IP address, and location info
Company name and contact info if you’re a dealer or partner

We collect this info through forms, checkout pages, cookies, and tracking tools.

How We Use It
We use your info to:

Process and ship your orders
Communicate about your order status
Send updates, offers, and installation tips
Help you log in and keep items in your cart
Personalize your browsing experience
Respond to dealer or partner requests
Improve website performance and product offerings
Run targeted ads via platforms like Google and Facebook (retargeting)

Account Info & Partial Orders
If you create an account, we’ll remember your info for faster checkout. We may send you reminders if you start a purchase but don’t finish. You can opt out anytime. You can delete your account or withdraw consent by contacting us.

Reviews & Feedback
After your purchase, we may ask for a review or invite you to share feedback. This helps us and other customers.

Email & Marketing
By entering your email on our site, you agree to receive emails from us about:

Promotions and special offers
Product updates and install tips
Items related to your order history

You can unsubscribe anytime using the link in any email. For EU users, we’ll request consent before sending promotional emails.

Remarketing Ads
We may show you ads after you’ve visited our site using platforms like Google Ads or Facebook. These ads use cookies but never include sensitive data (like your name or payment info). You can opt out of personalized ads here:

Who We Share It With
We share your info only with trusted third-party providers to help us run our business, such as:

Payment processors (PayPal, Stripe)
Shipping providers (UPS, USPS via ShipStation)
Email and ad services (Mailchimp, Meta Ads)
Website tools (HubSpot, Google Analytics, Microsoft, Omnisend)

These partners may also work with their own trusted tools to improve your experience. We do not sell your personal information.

Data Security
We use secure systems and work with PCI-compliant providers to protect your data. While no system is 100% perfect, we take your privacy seriously and follow strict security practices.

Your Privacy Rights
You have the right to:

Access, update, or delete your personal info
Opt out of promotional emails or personalized ads
Ask questions or raise concerns at any time

If you’re in the EU and we offer products to your country, you also have the right to: access, correct, delete, port, or object to your data processing. Contact us and we’ll help right away.

How Long We Keep Your Info
We retain your info while you have an account or active order history. Some data may be kept longer for tax, fraud prevention, or legal compliance.

Legal Disclosures
We may share your info if required by law or to respond to a court order, subpoena, or government request. We cooperate fully with law enforcement to help prevent fraud or illegal activity.

Updates to This Policy
If we update this Privacy Policy due to changes in law or business practices, we’ll post the revised version right here on this page.